Terms of Service

WA Gateway · Last updated 2026-11-12

1. About these terms

These Terms of Service ("Terms") govern your use of WA Gateway (the "Service"), operated by WA Gateway ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a company, you confirm that you may accept these Terms for it.

2. The Service

The Service lets you connect your own WhatsApp numbers ("devices") and send and receive messages, including one-time passwords (OTP) and notifications, through a web dashboard and an API. The Service uses an unofficial connection to WhatsApp. It is not affiliated with, endorsed or sponsored by WhatsApp LLC or Meta Platforms, Inc.

3. Your account

• You must give accurate information and keep your password and API keys secret.
• You are responsible for everything done with your account, devices and API keys.
• Tell us immediately if you suspect unauthorised use.
• We may refuse, suspend or close accounts that break these Terms.

4. Acceptable use

You may only message people who expect to hear from you or who agreed to receive your messages. You must not use the Service to:

• send spam, bulk unsolicited messages or chain messages;
• send unlawful, fraudulent, abusive, harassing, hateful or misleading content, or malware;
• impersonate others or collect personal data without a legal basis;
• break WhatsApp's terms, applicable laws or the rights of others;
• attack, overload, reverse-engineer or bypass the limits and security of the Service.

You must honour every opt-out ("stop") request without delay.

5. WhatsApp numbers and bans

WhatsApp may restrict or ban numbers that send automated or unwanted messages. You use your numbers at your own risk. We are not responsible for numbers that are restricted or banned, or for messages WhatsApp does not deliver.

6. Plans, limits and payment

Each plan has limits (for example devices and messages per day or month) and features shown on the pricing page. Paid plans start after we confirm your payment and run until the end of the paid period. When a paid plan expires, your account moves to the free plan. Fees already paid are not refundable unless required by law or stated otherwise. We may change prices and plans; changes apply from your next period.

7. Availability

We work to keep the Service available but do not guarantee uninterrupted or error-free operation, delivery of any message, or delivery within a certain time. Maintenance, WhatsApp changes or events outside our control can interrupt the Service.

8. Your content

You keep all rights to the content you send and receive. You give us the permission needed to store, process and transmit it to run the Service. You are responsible for your content and for having the right to send it.

9. Termination

You may stop using the Service and delete your devices at any time; to delete your account, contact us. We may suspend or terminate access immediately if you break these Terms or if required by law.

10. Liability

To the fullest extent permitted by law, the Service is provided "as is". We are not liable for indirect or consequential damages, lost profits or lost data. Our total liability for any claim is limited to the amount you paid us in the three months before the claim.

11. Changes

We may update these Terms. We will publish the new version on this page; significant changes will be announced in the dashboard. Continuing to use the Service means you accept the updated Terms.

12. Contact

Questions about these Terms: the contact address shown on our website.